External Complaints Process

Updated: October 2021

HOW TO CONTACT US

1. If you have any commercial or general queries or complaints, or if you need any information about us please contact [email protected]

2. EXTERNAL GRIEVANCE PROCESS

VIA Outlets aims to conduct its business in an ethical and sustainable manner.

However, if you have any concerns or doubts about some decisions or actions by VIA Outlets, its employees, or its agents in this regard, you can communicate your concern or report your grievance though this secure and - if you so prefer – confidential channel: [email protected]

Your concern or complaint can be filed in any form, but it would really help if you share specific facts. Concerns or complaints filed through this channel will be taken seriously and will be investigated by our compliance Manager. You will receive a response within a reasonable period of time.

Please note that this channel is neither a general nor commercial information channel. Any general or commercial queries filed through this channel will not receive any response. This process is to be utilised by those external to VIA Outlets and it’s not for internal use.

*To send an anonymous email you can create an anonymous email account in any free platform e.g. https://protonmail.com